Refund and Returns Policy

At RoyalCeylonGems.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully.

1. Return Eligibility

To be eligible for a return:

  • Items must be unused, undamaged, and in their original condition.
  • Items must be in the original packaging, including certificates, tags, and accessories.
  • Returns must be initiated within 14 days of receiving your order.

Non-returnable items:

  • Custom or personalized orders.
  • Items purchased on final sale or clearance.
  • Earrings due to hygiene reasons.

2. Initiating a Return

To initiate a return, please:

  1. Email our customer service team at info@royalceylongems.com with your order number, a description of the issue, and photos of the item if applicable.
  2. Once approved, we will provide you with a return authorization and shipping instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
  • We recommend using a trackable shipping service and purchasing shipping insurance. RoyalCeylonGems.com is not responsible for items lost or damaged during return shipping.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 7-10 business days.
  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

Partial refunds may be issued for items not in their original condition or missing components.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@royalceylongems.com.

6. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

  • Contact us within 48 hours of delivery with photographs of the damage or incorrect item.
  • We will provide a prepaid return label and arrange for a replacement or refund.

7. Custom and Import Duties

RoyalCeylonGems.com is not responsible for any customs fees, import duties, or taxes incurred. These charges are non-refundable.

8. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to our customer service team:

Our team is committed to resolving your issues promptly and ensuring a hassle-free shopping experience.