Payment Policy

Introduction

At Royal Ceylon Gems, we are committed to providing a secure and seamless payment experience for our customers. This Payment Policy outlines the terms and conditions related to payment processing on our website, accessible at https://royalceylongems.com. By purchasing from us, you agree to the terms of this Payment Policy.

Accepted Payment Methods

We accept payments through PayPal, which also allows customers to pay using their credit or debit cards. This ensures a secure and efficient transaction process for all customers.

How Payment Works

• PayPal Payments:

  • PayPal allows you to make payments using your PayPal account balance, linked bank account, or credit/debit card.
  • During the checkout process, you will be redirected to the PayPal website to complete your transaction securely.
  • Once your payment is completed, you will be redirected back to our website with a confirmation of your order.

• Credit Card Payments:

  • Customers without a PayPal account can use their credit or debit cards via PayPal’s secure payment gateway.
  • Enter your card details securely during the PayPal checkout process to complete your transaction.

Currency

All transactions are processed in USD (United States Dollar) unless stated otherwise. Currency conversion fees may apply if your PayPal account or linked payment method uses a different currency. Please check with PayPal for the applicable conversion rates.

Payment Confirmation

After successful payment, you will receive an email confirmation from PayPal as well as an order confirmation from Royal Ceylon Gems. Please retain these confirmations for your records.

Failed or Declined Payments

In the event of a failed or declined payment:

• Verify the details provided during the transaction.
• Check your PayPal account, linked payment method, or credit card for sufficient funds.
• Contact PayPal, your financial institution, or your credit card provider for further assistance if the issue persists.

Security

Your payment information is processed directly by PayPal and is not stored on our servers. PayPal employs advanced encryption and security protocols to protect your financial data.

Disputes and Chargebacks

If you experience any issues with your payment or order, please contact us immediately at info@royalceylongems.com. We will work with you to resolve the matter. Chargebacks should only be initiated as a last resort after attempting to resolve the issue with us.

Contact Us

For any questions or concerns about payments, please reach out to us:

• Email: info@royalceylongems.com
• Phone: +447931239562
• Address: 67B, Greenbank Road, Greenbank, Easton, BS56HD, Bristol, United kingdom

Thank you for choosing Royal Ceylon Gems. Your trust and satisfaction are our priorities.